Refund And Returns Policy
At Divine Next IT, we want our customers to be satisfied with their purchases. If you are not completely happy with your order, our refund and return policy allows you to request a return within 30 days of purchase.
Returns
To be eligible for a return:
The item must be unused, unopened, and in the same condition that you received it.
The product must be returned in its original packaging.
You must provide a receipt or proof of purchase.
If 30 days have passed since your purchase, unfortunately we cannot offer a full refund or exchange.
Non-Returnable Items
Certain products cannot be returned, including:
Gift cards
Downloadable software products
Some health and personal care items
Perishable goods (such as food, flowers, newspapers, or magazines)
Intimate or sanitary goods
Hazardous materials or flammable liquids and gases
Partial Refunds (if applicable)
In certain cases, only partial refunds may be granted:
Books with obvious signs of use
Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
Any item not in its original condition, damaged, or missing parts for reasons not due to our error
Any item returned more than 30 days after delivery
Refunds
Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If your refund is approved:
Your refund will be processed.
A credit will automatically be applied to your original method of payment within several business days.
Late or Missing Refunds
If you haven’t received your refund yet:
Check your bank account again.
Contact your credit card company, as it may take some time before the refund is officially posted.
Contact your bank, since processing times can vary.
If you still have not received your refund, please contact us at:
📧 support@divinenextit.com (replace if needed)
Sale Items
Only regular-priced items may be refunded.
Unfortunately, sale or discounted items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please contact us at:
📧 support@divinenextit.com
Then send your product to:
📍 [Your Business Address Here]
Gifts
If the item was marked as a gift when purchased and shipped directly to you:
You will receive a gift credit for the value of your return.
Once the returned item is received, a gift certificate will be sent to you.
If the item was not marked as a gift, the refund will be sent to the original purchaser.
Return Shipping
To return your product, mail it to:
📍 [Your Business Address Here]
Please note:
Customers are responsible for return shipping costs.
Shipping costs are non-refundable.
If a refund is approved, return shipping costs may be deducted from the refund.
For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Need Help?
If you have any questions regarding refunds or returns, please contact us:
📧 support@divinenextit.com
🌐 divinenextit.com
